Master Call Communications - long distance and local telephone service

// Local Service - FAQ

Frequently Asked Questions - Local Service

Who is Master Call Communications?

Master Call Communications is certified by the New York State Public Service Commission to provide local telephone services within the State of New York, and the Federal Communications Commission to provide long distance and International Calling. Presently, we offer our services primarily to various ethnic groups who have come to the United States from other countries. However, all customers are welcome. Our live representatives speak many languages and, of course, English.

Our principals have many years of experience in telecommunications that has been obtained in American and Foreign telephone companies.

What is Included In MasterCall's Local Package Offering?

MasterCall offers customers several calling packages that combine local, long distance and international calling into a high-quality telephone service that offers our customers a single bill, single point of contact and very competitive rates.

Each package provides the customer:

Local Dial Tone
Access Line
Access to E911 Emergency Services
Access to Directory Assistance and Operator Services
White Page Listing
Access to Long Distance and International Calling Without Any Additional Fees
Some Line Features May Be Included Within Certain Packages With Other Additional Features Available For A Nominal Charge

MasterCall offers three different packages that customers may choose from that meets the individual needs of the customer. For example, one of our packages include unlimited local and unlimited domestic long distance and Canada, as well as Call Forwarding, Call Waiting and Caller ID with Name.

Another package provides for unlimited local calls only for those who make few regional or long distance calls. In all cases customers may add features of their choosing at a nominal additional fee.

Where is Local Service from MasterCall Available?

Presently MasterCall is only offering local services within the following area codes 212, 347, 516, 646, 718, 845, 914 (portion), 917.

Customers who wish to use MasterCall for long distance and International services may be located anywhere within the United States.

If I am a MasterCall Local Telephone Customer and I Have Trouble With My Telephone Service Who Fixes the Service

MasterCall has an agreement with Verizon to fix the local telephone service if a problem in the lines is detected.

Customer would always call MasterCall for any problems with any service obtained from MasterCall whether its local telephone service, long distance or international. MasterCall as the single point of contact would arrange for all problems to be resolved.

Why Does MasterCall Offer Different Local Plans?

MasterCall believes that our customers should have choices for what services they want rather than pay for features they don't require or ever use. We established our rates as low as possible and allow customers to add features and call coverage any way they want. For example, if customers want additional features MasterCall charges $2.75 for most features, a rate far lower than competitors. Customers should compare the prices from MasterCall for the same features than others bundle together at a higher price to determine which packages work better for them.

Why do Some Other Local Telephone Companies Charge Less For Certain Services?

MasterCall's local rates are very competitive. Most of our customers call internationally to family and friends in other countries. We have noticed that those companies who may charge less than MasterCall for local services charge a fee for their "best" international rate plans. These fees range from $2.50 to over $5.00 per month. MasterCall does not charge extra for our best international rate plan which is included automatically with any of our local services. In fact, our international rates are far lower than any of the other local competitors. Before you subscribe to any local or long distance plans compare Master Call's international and interstate rates to those of other local carriers!

What Taxes and Surcharges are Billed by MasterCall for Local Telephone Services?

MasterCall charges the same fees as other local telephone providers because we all follow the same local, state and Federal laws. These fees include end user line charges, excise taxes, 911 surcharges, etc. and are detailed more specifically in another part of this site.

Does MasterCall Provide "Lifeline" Local Telephone Services?

MasterCall offers a "Lifeline" plan to those in our community who meet the income-eligibility requirements. The rate is $1.00 a month for the Master Choice Service which provides customers a local access line to make and receive calls, Call Forwarding and Call Waiting line features. Customers pay for the regular MasterCall rates for all local calls either on a per minute or a per-call basis, regional calls on a per minute basis and long distance calls on a per minute basis. You can qualify for MasterCall's "Lifeline" plan if you are enrolled in or are income-eligible for any one of the following government programs:

Family Assistance
Food Stamps
Home Energy Assistance Program
Medicaid
Safety Net Assistance
Supplemental Security Income (SSI)
Veteran's Disability Pension (non-service related)
Veteran's Surviving Spouse Pension (non-service related)

Applications for MasterCall Lifeline Service are available by calling 1 - 800 - 816 - 7907.

Does MasterCall offer Local Calling Services for Small Business?

MasterCall presently offers a local calling package for small business customers (under 4 lines). Please call for additional details.

If I order Local Calling Service from MasterCall Do I have to Also Take MasterCall's Long Distance Package?

Yes, MasterCall is offering a bundled package that includes local calling, long distance and international. If you don't want to take MasterCalls' long distance package then Master Call will charge you $24.99 as a one-time charge to offset the additional expense of provisioning you. However, before you decide not to take advantage of MasterCall's low domestic long distance and international rates compare our rate to those of your present long distance and international provider.

What are Some of the Advantages of MasterCall's Local Telephone Service vs. All Those Cellular and New Voice Over Internet Protocol (VOIP) Telephone Plans?

MasterCall's local dial tone line is powered by electricity coming from the central office switching equipment. In case of power failure there is sufficient power to keep your line available providing access to E911 emergency services or for making or receiving calls. Cellular phones are powered by batteries that must be recharged using your house current. Access through Internet (VOIP) telephones is also powered by your house current - when you loose that power then you loose the ability to access your local calling services.

MasterCall local telephone service is connected to E911 emergency services so that in case of an emergency you reach the proper agency that also receives your address and sends help. Cellular and internet local phone services do not have this ability, so in case you are unable to provide your address the emergency agency will not be able to send help.

MasterCall local telephone services enable you to reach Operator Services and Directory Assistance. Cellular and internet local telephone service may not allow you to reach these services.

In addition, some of the VOIP plans do not allow you to complete International Calls.

A MasterCall local telephone service is safe, allows you to reach people around the world, and allows your family and friends to reach you. All at rates that are economical and provides you the knowledge that you're most important link to the outside world is always available to you when you need it.

For More Information Contact MasterCall at
1-800-607-0208